![]() He found that pilots have “normal” checklists for routine operations (e.g. Gawande met with Boeing’s Daniel Boorman to gain additional insights from his years of experience developing checklists. Get more tips and examples from the complete summary bundle Creating an Effective Checklist In particular, the checklist manifesto calls for 2 types of checklists for complex problems: task checks (to ensure that routine, simple items are not overlooked) and communications checks (to ensure people coordinate and make decisions effectively). In the book / full summary, we explain (i) the common challenges with decentralized decision-making, teamwork and communications, and (ii) how you can/should improve performance and reduce errors using checklists. In such scenarios, no single person can have all the info or experience to make all the right decisions, and people may have to operate under stressful circumstances which increases their chances of errors. In fact, checklists are even more crucial in facilitating teamwork and decision-making in complex high-risk situations. In our complete book summary, we elaborate on 3 types of problems-simple, complicated and complex-and why/how checklists work for all of them including unexpected issues or complex problems with no fixed formula. Tackling Complex, High-Stakes Problems with ChecklistsĮven if checklists can reduce mistakes, can they be applied for all types of scenarios and problems? The simple answer is YES. You can get a detailed overview of the key examples in our full 13-page summary. In the book, Gawande covers numerous examples and case studies, ranging from restaurants to theaters, medicine, aviation and construction. This creates a verification process to safeguard against human fallibility and enforce discipline to maintain performance standards. In a nutshell, human fallibility leads to avoidable errors in increasingly complex environments: Why checklists workĬhecklists explicitly spell out the essential steps in a task.
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